Case study · Process platform · Telecommunications
Clooney: experts who have known the system since 2017
Challenge
Clooney is CETIN's process system built on the Conclusion platform. It brings projects, service management and testing together in one place. The system is heavily customised: people who know it in depth are hard to find on the market, and a newcomer cannot be trained in a few weeks.
Solution
The project is led by CETIN's in-house team, and we provide key experts who bring both capacity and knowledge of the system:
- development of new features and integrations with surrounding systems,
- requirements analysis and turning requirements into solutions,
- sharing know-how with CETIN's in-house people.
Technology
On the project longer than it seems
- 2017 | Our colleagues start working on Clooney, at that time as employees of another supplier.
- 2020 | We found Red Robot and continue on the project.
Result
The platform is in daily operation, and we have kept knowledge of Clooney in the team since the company was founded. This gives CETIN a choice: request experts from us who know the system, or train its own people with our help. That is exactly how we want to work: long-term and responsible for making sure the know-how stays.
